How it works - Home Exchange - GuesttoGuest

How it works?

Your home takes you away.

GuesttoGuest is the global leader in the home exchanges between nearly 270,000 homes in 187 countries. Signing up is free and allows you to stay everywhere in the world for free. With home exchanges, you save money on your dream vacations. You will have the chance to share a more authentic experience while discovering the culture of your hosts or while receiving guests at your home!

 
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It's free!

Our GuestPoints system

Booking a place to stay is free with our GuestPoints system. You earn GuestPoints when you host, and you spend GuestPoints when you stay as a guest. There's no fee to start using our network of hosts and no need to buy GuestPoints - just list your house and start hosting. We also gift you 500 GuestPoints when you sign up so you can start booking stays right away and then host when you're ready.

 
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It's flexible!

Every exchange tailored to your needs

 

Non-reciprocal exchange

Home exchange can be non-reciprocal thanks to our GuestPoints system; you earn GuestPoints by hosting, and you spend them by staying nights at another member's home. Your host earns points from your stay and can then use them to go elsewhere.

 

Reciprocal exchange

Home exchange can be reciprocal: you stay at the home of the same person who comes to yours. You can even exchange on different dates for different lengths of time. It's flexible and easy to arrange with another member.

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It's safe!

Security is our top priority

Deposit

Deposit

A deposit is used to cover accidental damages incurred during an exchange and is otherwise returned at the end of the stay.

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Amount set by host.

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3.5% is taken as commission to cover GuesttoGuest's service.

Home & cancellation insurance

Home & cancellation insurance

GuesttoGuest offers insurance in partnership with MAIF, in order to protect the host's home and to cover cancellations and interrupted stays, subject to certain conditions.

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Optional or as required by host. Includes 5 coverage options for guest to select from.

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Covers expenses incurred in cases of cancellations.

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Covers property damage.

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Reimbursement up to amount specified for coverage level.

Travel insurance

Travel insurance

GuesttoGuest partners with MAIF in order to offer 24/7 personal assistance and material or financial assistance in the event of accident or illness during the stay, subject to certain conditions.

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Optional for guest to select.

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Covers hospitalization and repatriation free.

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Covers search and rescues, and emergency fees.

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Reimbursement up to costs incurred.

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24/7 hotline available at MAIF.

Verification

Verification is a service we provide to confirm the identities and addresses of our members. A verification serves as a badge of confidence within our GuesttoGuest community. Becoming a verified member benefits you by taking your profile to the top of search results and maximizes your chances of finding an exchange. After we check your identity documents, you will receive a green badge next to your profile. At GuesttoGuest, 75% of our members are verified.

Learn More About Verification  ➤
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It’s Easy!

Travel Made Simple

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Guest

1. Sign up and list your home.

Join our friendly community of hosts, list your house, and fill out your hosting availabilities. Earn 500 Guestpoints immediately when you've completed your profile!

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Guest

2. Find your dream places to stay.

Messages the hosts and discuss whether you want to do a non-reciprocal or reciprocal exchange. Clarify basic demands such as the dates of your stay (or of both parties stays), and the number of guests sleeping overnight for your stay.

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Guest

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Host

3. Discuss important details.

As the guest, you will complete the details for: 1) the number of guests in your party and 2) the dates of your stay. In a reciprocal exchange, both parties will complete this information for their respective stay.

In the next part, your host will complete the details for: 1) the cost of GuestPoints per night and 2) the cost of the monetary deposit amount* and your host will also indicate 3) whether Home & cancellation insurance is required. In a reciprocal exchange, both parties will complete this information for the stay they are hosting.

A 3.5% commission is debited from the deposit to cover GuesttoGuest's services. The deposit serves only as an authorisation to charge the deposit amount if issues arise during or after the exchange. The remainder of the deposit is returned if no issue arises during or after the exchange.

4. Pre-approve the exchange.

Once all details are agreed upon, your host will pre-approve the exchange. In a reciprocal exchange, either party can pre-approve the exchange.

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Host

5. Customize insurance options for your exchange.

As the guest, you will choose the type of Home & cancellation insurance you would like to purchase for your stay (if your host has indicated Home & cancellation insurance is required). You can also purchase optional Travel insurance for your stay. In a reciprocal exchange, both parties will complete this step for their respective stay.

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Guest

6. Finalize the exchange.

In a non-reciprocal exchange, you as the guest will select "Finalize" and confirm the exchange. In a reciprocal exchange, both parties need to select "Finalize" and confirm the exchange. GuestPoints are immediately transferred upon Finalization.

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Guest

 

1. Have a welcoming space.

Welcome your guests in a clean and comfortable environment. You should clean your home and make a little space for your guests to store their belongings and feel more at ease.

 

2. Give them practical information.

Let your guests know the wifi code, the alarm code and if it is necessary to feed your pets.

 

3. Create a home guide.

Prepare an instructional guide containing all of the house rules and other general information: where to throw out the garbage, how to turn on the heat, rules on smoking, etc. You can download the app Happy Guest to share your exchange guide.

4. Give travel advice.

Your guests would really like to know what things there are to see and do in your neighborhood. Give them restaurant suggestions and let them know about tourist attractions in the area.

 

5. Share important contact information.

Remember to leave a contact list for your guests. You should include your number and the number of a nearby friend.

 

6. Offer a welcome gift.

It is always nice to leave a small welcoming present for your guest. It could be a local culinary specialty or a small souvenir. They will love the surprise!