The GuesttoGuest Service

With you before, during and after your home exchange

What are our commitments?

GuesttoGuest is with you through the entire home exchange journey.

Our GuesttoGuestService guarantees you a successful home exchange. Just finalize your exchange and pack your bags, we'll take care of the rest! Members can take advantage of our GuesttoGuestService by choosing either the Essential plan, which is pay-as-you-go, or theOptimalplan. Either way, you can rest assured that GuesttoGuest will be with you through any unforeseen circumstances. We want all the members of our community to be able to enjoy safe and satisfying home exchanges.

24/7 Personalized assistance in case of emergency

24/7 Personalized assistance in case of emergency

In case you have any emergencies, our Happiness Team is available 24/7 in 7 different languages.

Our commitment to the Guests

We guarantee a successful exchange!

Cancellation Protection

Cancellation Protection

compensation of up to 700 € / week if we cannot find a replacement exchange accommodation

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Compliance Guarantee

Compliance Guarantee

if the accommodation does not meet the initial home description, GuesttoGuest offers an alternative solution

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Damage Coverage

Damage Coverage

Property damages covered up to 500,000€(100€ deductible taken from the security deposit)

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Our commitment to the Hosts

Welcome your guests with peace of mind!

500 € Security Deposit

500 € Security Deposit

Deposited by the guest for the coverage of minor damages

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Damage Coverage

Damage Coverage

Supported by GuesttoGuest, property damages covered up to 500,000€

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Theft Protection

Theft Protection

GuesttoGuestfinancially compensates loses from theft.

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verification

Free Verification

To help foster an even more trustworthy community, our services include the free Verification of each profile on our website.

How to benefit from this service?

Each of your exchanges will be covered by this service.

When finalizing an exchange, you will have the possibility to choose between two options: paying per night or subscribing to the Optimal membership.

Whatever you choose, our service guarantees you the best home exchange experience!

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GuesttoGuest Service=

Trust

Trust

Security

Security

Confidence

Confidence

Travel

Travel

Sharing

Sharing

Happiness!

Happiness!